Refund policy

Refund & Return Policy

Last Updated: August 2026

At EliteCaart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused, unopened, and in its original condition.

  • Be returned in its original packaging with all accessories (if applicable).

  • Include the order number or proof of purchase.

  • Not be damaged due to misuse, improper handling, or normal wear and tear.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Opened or used skincare, beauty, or cosmetic products.

  • Products with broken or removed seals.

  • Gift cards.

  • Clearance or final sale items.

  • Customized or personalized products.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during delivery,

  • Defective,

  • Missing items, or

  • Different from what you ordered,

please contact us within 48 hours of delivery with:

  • Your order number.

  • Clear photos or videos of the product and packaging.

After verification, we will offer a replacement or full refund at no additional cost.

How to Request a Return

To request a return, email us at:

📧 omkarkadam234567@gmail.com

Please include:

  • Order Number

  • Reason for Return

  • Photos or videos (if applicable)

Our support team will review your request within 2–3 business days and provide further instructions.

Do not send any product back without receiving return approval from our team.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, EliteCaart will bear the return shipping cost.

  • If the return is approved for any other eligible reason, the customer may be responsible for return shipping charges.

Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Processing usually takes 5–10 business days, depending on your bank or payment provider.

If you have not received your refund after 10 business days from approval, please contact us.

Order Cancellation

Orders can be cancelled before they are shipped for a full refund.

Once an order has been shipped, it can only be cancelled through the return process if it meets our return eligibility criteria.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

EliteCaart
Email: omkarkadam234567@gmail.com

This Refund & Return Policy is governed by the applicable consumer protection laws of India.